Delivery Area: We deliver within selected areas of Kuala Lumpur. Please ensure your address falls within our service zones before placing your order.
Delivery Time: Our standard delivery time is 60–90 minutes, depending on order volume, distance, and traffic.
Delivery Address:
Orders will only be delivered to the address provided at checkout. We do not deliver to P.O. boxes or unverified locations.
Failed Delivery:
If an incorrect or unreachable address is provided, and the order is returned to us, additional delivery charges will apply for re-delivery.
Change of Address:
To request a change in delivery address, please contact us at tastebudkl@gmail.com or +60135259000 within 15 minutes of placing your order.
Due to the perishable nature of food, cancellations are only allowed within 10 minutes of placing an order—only if food preparation has not started.
Once preparation begins, cancellations or changes will not be accepted.
Please call us immediately at +60135259000 for urgent requests.
Food items are not returnable once delivered.
If there is an issue with your order (e.g. wrong item, missing item, food quality issue), you must report it within 2 hours of receiving your order.
Refunds are reviewed on a case-by-case basis and approved refunds will be:
Processed on the same day for online banking or wallet payments.
Credit card refunds will be processed per payment gateway timelines, typically 3–5 working days.
To request a refund, please email us at tastebudkl@gmail.com or WhatsApp +60135259000 with:
Order number
Description of issue
Photo evidence (if applicable)
Note: Refunds will not be provided for complaints made after the 2-hour window from delivery time. We reserve the right to reject any refund deemed unreasonable or not supported by valid proof.
If you have any concerns about your delivery, please reach out to us promptly:
📍 TasteBud, 834 Jalan Sentul, Kuala Lumpur
📞 +60135259000
📧 tastebudkl@gmail.com
